Technical fault error

On this page

• Clear favourite apps/channels
• Restart device
• Reboot your modem
• Run internet speed test
• Try another device
• Connect via ethernet cable
• Reset network connection

If you're seeing any of the following error messages, refer to the below troubleshooting steps:

• "There is a technical fault with this program. Please try again later."
• "There is a technical issue, which is preventing you from watching TV."
• "Please try again in a few minutes."
• "Sorry, because of a technical issue, you’re currently experiencing a limited service. Please be assured that we’re working hard to fix the problem."

Clear favourite apps/channels

1. Go to Settings, then Viewing Preferences.
2. Select Manage Favourite Apps, then Clear All.

If that doesn’t resolve the issue:

1. Go back to Settings, then Viewing Preferences.
2. Select Manage Favourite Channels, then Clear All.

If the issue persists, please continue with the troubleshooting steps below.
 

Restart device

Restart Hubbl Hub

1. Switch the Hubbl Hub off at the wall and after 30 seconds, switch it back on again. You do not need to unplug it.
2. After a few seconds, you'll see the Hubbl logo on screen and the red or white standby light will come on.
3. On the Hubbl remote, press the Home button to launch the home screen.

Restart Hubbl Glass

1. Switch the TV off at the wall and after 30 seconds, switch it back on again. You do not need to unplug it.
2. After a few seconds, you'll see the Hubbl logo on screen and the red or white standby light will come on.
3. On the Hubbl remote, press the Home button to launch the home screen.

Reboot your modem

Reboot your modem to refresh the connection of your internet:

1. Remove the power cable from the back of the modem.
2. After at least 5 seconds and all of the lights on the front of the modem have turned off, plug it back in.

It may take a couple of minutes for the modem to restart and connect.

Run internet speed test

Let’s check your internet speed to test the quality of your connection:

1. Use another device (like a computer, mobile or tablet) that’s on the same WiFi network as the Hubbl device.
2. Using a web browser, visit speedtest.net and click Go.

Minimum speed requirements:

• 4K content: 20-25Mbps
• Sport content: 10Mbps
• HD content: 7.5Mbps
• SD content: 3 Mbps

If your speed test result shows a speed less than the above, speak with your broadband provider.

Try another device

Trying another device will determine if there’s an issue with your broadband connection.

1. Connect a different device, such as a mobile device, to the same broadband network.
2. Try to use the internet by streaming a program, using an app, etc.

If you’re still experiencing issues on other device/s, there may be a problem with your broadband connection and you’ll need to get in touch with your provider.

If you’re only experiencing issues on your Hubbl device, continue with troubleshooting.

Connect via ethernet cable

If you don’t have an ethernet cable, skip to the next step.

If you do, try to connect your device to the internet using the ethernet cable:

1. Connect one end of the ethernet cable to the LAN port of your broadband modem.
2. Connect the other side of the ethernet cable to the Hubbl device.
3. Make sure the Ethernet light on your modem is green and flashing.

Reset network connection

1. Press Home on the Hubbl remote and scroll down to Settings.
2. Select Network then Network connection.
3. Scroll right and select Reset.

Once the connection has been reset, you’ll need to reconnect your Broadband connection:

1. Press Home on the Hubbl remote.
2. Scroll down and select Settings.
3. Select Network and then Network connection.
4. Select Connect to WiFi, or if you have plugged in an ethernet cable, select Connect via ethernet cable.
5. Select your preferred network and enter your password.