App won't open

On this page

• Check other apps and devices
• Open app from Apps & Inputs
• Restart device
• Reboot your modem
• Try another device
• Reset network connection
• Refresh apps

Check other apps and devices

To determine if the issue relates to the Hubbl device or a certain app, channel or program, try another channel or app on the Hubbl device.

If you’re experiencing this issue on multiple apps or channels, skip to the next step.

If you’re only experiencing this issue on one app or channel, try the channel or app you’re having issues with on a different device (such as a laptop or mobile device).

If you’re experiencing the issue on multiple devices, there may be an issue with the app or broadcast.

For support for app-specific issues:

• Kayo Sports
• BINGE
• Flash
• LifeStyle
• Netflix
• Disney+
• Prime Video
• Stan
• Apple TV
• Optus Sport
• Paramount+
• HBO Max
• beIN Sports
• YouTube
• SBS On Demand
• ABC iView
• ABC Kids
• 10
• 7Plus
• 9Now

If you’re only experiencing the issue with the app or channel on a Hubbl device, continue troubleshooting.

Open app from Apps & Inputs carousel

If you haven’t already, try to open the app from the Apps & Inputs carousel from the Hubbl home screen. 

Launching the app from Apps & Inputs for the first time can sometimes fix these issues.

Restart device

Restart Hubbl Hub

1. Switch the Hubbl Hub off at the wall and after 30 seconds, switch it back on again. You do not need to unplug it.
2. After a few seconds, you'll see the Hubbl logo on screen and the red or white standby light will come on.
3. On the Hubbl remote, press the Home button to launch the home screen.

Restart Hubbl Glass

1. Switch the TV off at the wall and after 30 seconds, switch it back on again. You do not need to unplug it.
2. After a few seconds, you'll see the Hubbl logo on screen and the red or white standby light will come on.
3. On the Hubbl remote, press the Home button to launch the home screen.

 

Reboot your modem

Reboot your modem to refresh the connection of your internet:

1. Remove the power cable from the back of the modem.
2. After at least 5 seconds and all of the lights on the front of the modem have turned off, plug it back in.

It may take a couple of minutes for the modem to restart and connect.

Try another device

Trying another device will determine if there’s an issue with your broadband connection.

1. Connect a different device, such as a mobile device, to the same broadband network.
2. Try to use the internet by streaming a program, using an app, etc.

If you’re still experiencing issues on other device/s, there may be a problem with your broadband connection and you’ll need to get in touch with your provider.

If you’re only experiencing issues on your Hubbl device, continue with troubleshooting.

Reset network connection

1. Press Home on the Hubbl remote and scroll down to Settings.
2. Select Network then Network connection.
3. Scroll right and select Reset.

Once the connection has been reset, you’ll need to reconnect your Broadband connection:

1. Press Home on the Hubbl remote.
2. Scroll down and select Settings.
3. Select Network and then Network connection.
4. Select Connect to WiFi, or if you have plugged in an ethernet cable, select Connect via ethernet cable.
5. Select your preferred network and enter your password.

Refresh apps

1. Press Home on the Hubbl remote and scroll down to Settings.
2. Select System management.
3. Select Resets and updates ,then Refresh apps .

A message will appear onscreen that says " Your apps are being refreshed ". Press Dismiss to return to normal viewing.

This can take up to 24 hours to complete. If you're still experiencing this issue after this period, continue below.