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Check other apps and devices
To determine if the issue relates to the Hubbl device or a certain app, channel or program, try another channel or app on the Hubbl device.
If you’reexperiencing this issue on multiple apps or channels, skip to the next step.
If you’reonly experiencing this issue on one app or channel, try the channel or app you’re having issues with on a different device (such as a laptop or mobile device).
If you’reexperiencing the issue on multiple devices, there may be an issue with the app or broadcast.
For support for app-specific issues:
- Kayo Sports
- BINGE
- Flash
- LifeStyle
- Netflix
- Disney+
- Prime Video
- Stan
- Apple TV
- Optus Sport
- Paramount+
- HBO Max
- beIN Sports
- YouTube
- SBS On Demand
- ABC iView
- ABC Kids
- 10
- 7Plus
- 9Now
If you’re only experiencing the issue with the app or channel on a Hubbl device, continue troubleshooting.
Test another device (Hubbl)
To check if there's an issue with the HDMI port on the TV or the HDMI cable, try to connect a different device via HDMI. If you have a gaming console, DVD player or other HDMI-connected device, connect this device to your TV using a HDMI cable.
If this deviceworks,continue below.
If this devicedoes not work, there may be an issue with the HDMI port on your TV or the HDMI cable. Try to replace the HDMI cable and then refer to your TV manufacturer.