Collection appointments for Hubbl Glass

On this page

• How to factory reset
• Do I need to repackage the TV?
• I’m not available for collection?

Our partner, Winning Group, will collect the Hubbl Glass on your scheduled pick-up date. You’ll receive an SMS the morning of your appointment with a two-hour arrival window, and another SMS when the team are 30 minutes away.

Before your appointment, please:

1. Gather all equipment you’re returning, including the TV, stand and remote(s).
2. If the TV is wall-mounted, please remove it from the wall before the team arrives, as they are unable to assist with this.
3. Factory reset the TV, if you can, as this will erase your data from the device and ensure usernames and passwords are deleted.

How do I factory reset the Hubbl Glass?

1. Press Home , then scroll down to Settings .
2. Select System management , then Resets & updates .
3. Select Factory reset .

Note: Performing a factory reset will erase data from the Hubbl Glass, revert settings back to default and log you out of the device. It will not remove any content from your Watchlist, as this is saved against your account.

Do I need to repackage the Hubbl Glass myself?

No, the team will repackage it during your collection appointment. All you’ll need to do is ensure all equipment has been gathered and is ready for collection. This includes the TV, stand and remote(s).

What if I’m no longer available for my collection appointment?

If you’re no longer available on your collection date, you can reschedule the appointment by calling Winning Group on [phone] between 8am - 5pm AEST.

If you haven’t rescheduled your appointment and the collection team arrive while you’re not home, they’ll attempt to contact you twice to reschedule. If unsuccessful, your return will be cancelled.