Internet connection error

On this page

• Restart device
• Try another device
• Connect via ethernet cable
• Reset network connection

If you're seeing any of the following error messages, refer to the troubleshooting steps below:

• "No Internet Connection."
• "No WiFi connection."
• "Not worked? (Internet version)."
• "Not worked? (WiFi version)."
• "You’re not connected. Let’s try again."
• "Network error."

Restart device

Restart Hubbl Hub

1. Switch the Hubbl Hub off at the wall and after 30 seconds, switch it back on again. You do not need to unplug it.
2. After a few seconds, you'll see the Hubbl logo on screen and the red or white standby light will come on.
3. On the Hubbl remote, press the Home button to launch the home screen.

Restart Hubbl Glass

1. Switch the TV off at the wall and after 30 seconds, switch it back on again. You do not need to unplug it.
2. After a few seconds, you'll see the Hubbl logo on screen and the red or white standby light will come on.
3. On the Hubbl remote, press the Home button to launch the home screen.

 

Try another device

Trying another device will determine if there’s an issue with your broadband connection.

1. Connect a different device, such as a mobile device, to the same broadband network.
2. Try to use the internet by streaming a program, using an app, etc.

 

Connect via ethernet cable

If you don’t have an ethernet cable, skip to the next step. If you do, try to connect your device to the internet using the ethernet cable:

1. Connect one end of the ethernet cable to the LAN port of your broadband modem.
2. Connect the other side of the ethernet cable to the Hubbl device.
3. Make sure the Ethernet light on your modem is green and flashing.

Reset network connection

1. Press Home on the Hubbl remote and scroll down to Settings.
2. Select Network then Network connection.
3. Scroll right and select Reset.

Once the connection has been reset, you’ll need to reconnect your Broadband connection:

1. Press Home on the Hubbl remote.
2. Scroll down and select Settings.
3. Select Network and then Network connection.
4. Select Connect to WiFi, or if you have plugged in an ethernet cable, select Connect via ethernet cable.
5. Select your preferred network and enter your password.

Try turning off 'WiFi secure'

If you have an internet connection with Optus, sometimes your WiFi modem settings can result in a Network Error. If you have Optus internet and are seeing 'Network Error', proceed with the steps below. If you're not, skip to the next step.

1. Turn off WiFi Secure by following these steps listed on the Optus support site.