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If you're facing any of these issues with your device, please follow the troubleshooting steps below.
- Device is taking a long time to turn on
- Moving through menus is ‘lagging’ or slow
- Opening apps takes longer than expected
- Content takes a long time to start
Restart device
Restart Hubbl Hub
- Switch the Hubbl Hub off at the wall and after 30 seconds, switch it back on again. You do not need to unplug it.
- After a few seconds, you'll see the Hubbl logo on screen and the red or white standby light will come on.
- On the Hubbl remote, press the Home button to launch the home screen.
Restart Hubbl Glass
- Switch the TV off at the wall and after 30 seconds, switch it back on again. You do not need to unplug it.
- After a few seconds, you'll see the Hubbl logo on screen and the red or white standby light will come on.
- On the Hubbl remote, press the Home button to launch the home screen.
Run internet speed test
Let’s check your internet speed to test the quality of your connection:
- Use another device (like a computer, mobile or tablet) that’s on the same WiFi network as the Hubbl device.
- Using a web browser, visit speedtest.net and click Go.
Minimum speed requirements:
- 4K content: 20-25Mbps
- Sport content: 10Mbps
- HD content: 7.5Mbps
- SD content: 3 Mbps
If your speed test result shows a speed less than the above, speak with your broadband provider.