The Australian Competition and Consumer Act (2010) (including the Australian Consumer Law) as well as other Australian laws guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fitness for purpose of our Hubbl devices.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
Nothing in this Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other Australian laws. This Warranty gives you additional protection for your device and identifies a preferred approach to resolving warranty claims which will be quickest and simplest for all parties, subject to the exclusions, and terms and conditions below.
1. Warranty
Hubbl Pty Ltd (ABN 97 072 725 289) (Hubbl) of 4 Broadcast Way, Artarmon NSW 2064 warrants your Hubbl device against defects for the Warranty Period specified in section 2 below.
2. Warranty Period
The commencement date for the warranty period is the date of purchase of the Hubbl device, as reflected on Hubbl’s, or our authorised reseller's or distributor’s invoice / receipt provided to you.
The warranty period for each Hubbl device and product is identified below:
- Hubbl (including remote) - 12 months
- Hubbl Glass (including remote) 24 months
- Hubbl remote (when purchased separate to device) - 12 months
We warrant any repair or replacement until the later of the end of the original warranty period or 3 months from the date the repair was carried out or replacement delivered.
- Warranty Exclusions
For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed under the Australian Competition and Consumer Act or the Australian Competition and Consumer Regulations 2010 and which are not expressly included in this Warranty as additional warranties or conditions are excluded.
This Warranty does not extend to:
- loss caused by normal wear and tear;
- damage caused by misuse, accidental or deliberate damage;
- damage caused by using equipment, software or cabling not supplied by or on behalf of Hubbl, or advised by Hubbl, for use with the Hubbl device;
- cosmetic damage which does not affect the functionality of the Hubbl device (such as scratches, dents, corrosion or colour loss);
- loss or damage caused by:
- incorrect operation or not following the instructions (as stated in the information provided with the Hubbl device);
- improper installation unless that loss or damage is caused by Hubbl;
- incorrect or improper maintenance;
- incorrect voltage or non-authorised electrical connections;
- events beyond Hubbl's or our supplier’s reasonable control;
- repair, modification or other work carried out on the Hubbl device other than by authorised Hubbl agents;
- image ghosting or screen burn;
- pixel spots (tiny dark or bright spots that may become visible on screen);
- picture quality affected by any of the following:
- a misaligned or unsuitable TV aerial;
- climatic conditions;
- geographical location;
- poor quality or low strength broadcast signal;
- data loss;
- consumables such as batteries, fuses, bulbs; or
- if the Hubbl device has been used commercially or for business purposes.
This Warranty does not cover Hubbl devices which, at the time you submit a claim, does not bear the original manufacturer’s factory-applied serial number in its original form.
3. How to make a Warranty Claim
- If you wish to make a claim under this Warranty, you should visit www.hubbl.com.au/warrantyclaim to submit your claim. For further information on our warranty process please visit www.hubbl.com.au/warrantypolicy. Following receipt of a valid claim, we will, at our option, either provide you with a replacement device or repair the device.
- When you make any claim under this Warranty you must provide a copy of your proof of purchase of the Hubbl device. This does not detract from your statutory rights.
- To benefit from this Warranty, you must make a claim within the Warranty Period. You may have statutory rights outside of the Warranty Period.
- Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
- Any resolution by Hubbl of a claim under this Warranty does not otherwise detract from any other statutory rights which you might have.
- If during the warranty process, we or our agent reasonably determine that your claim is invalid, we may charge you for any labour, parts or delivery costs incurred by us or our agent in assessing or processing your claim. Circumstances where we may determine your claim as invalid include the circumstances set out in paragraph 3 of this Warranty (Warranty Exclusions) or where the device is functioning correctly when we or our agent assess the device.