Hubbl not appearing via HDMI

On this page

• Check TVs HDMI input/source
• Restart Hubbl
• Refresh HDMI cable
• Try a different HDMI port
• Try a different HDMI cable
• Turn the TV off and on
• Test another device (Hubbl)
• Check device warranty status

Check your TVs HDMI input/source

1. Confirm which HDMI input the Hubbl is connected to. 
2. On the TV remote, select the HDMI source or input that the Hubbl is plugged into.
   • If you're unsure how to do this, refer to your TVs manufacture's website or user manual. 

Restart Hubbl Hub

1. Switch the Hubbl Hub off at the wall and after 30 seconds, switch it back on again. You do not need to unplug it.
2. After a few seconds, you'll see the Hubbl logo on screen and the red or white standby light will come on.
3. On the Hubbl remote, press the Home button to launch the home screen.

Refresh HDMI cable

1. ​​​​​Turn Hubbl device off at the wall.
2. Unplug the cable from the back of the device and plug it back in.
3. Unplug the HDMI cable from the back of the TV and plug it back in.
4. Turn Hubbl back on.

Try a different HDMI port

If you're using a Hubbl Glass, you can skip this step.

1. If you have another HDMI port available on the TV, try plugging the HDMI cable from your Hubbl into a different port.
2. Using the TV remote, select the HDMI source or input that Hubbl is now plugged into.

Try a different HDMI cable

If you’re able to, try using a different HDMI cable to check if the issue is with the HDMI cable itself:

1. Unplug the original HDMI cable from the Hubbl device and your TV or other device.
2. Plug the new HDMI cable into the Hubbl device and your TV or other device.

If you don’t have a spare HDMI cable, you can purchase one from most hardware or electrical stores.

Turn the TV off and on

Turn the TV off at the wall, wait 30 seconds and turn it back on.

Test another device (Hubbl)

To check if there's an issue with the HDMI port on the TV or the HDMI cable, try to connect a different device via HDMI. If you have a gaming console, DVD player or other HDMI-connected device, connect this device to your TV using a HDMI cable.

If this device works, continue below.

If this device does not work, there may be an issue with the HDMI port on your TV or the HDMI cable. Try to replace the HDMI cable and then refer to your TV manufacturer.

Check device warranty status

It looks like your Hubbl device may need to be replaced.

The warranty period for Hubbl devices are:

• Hubbl Hub: 1 year
• Hubbl Glass: 2 years

If the device is under warranty, submit a warranty claim. If not, please contact us so we can try to help you further.
For more information, see our Warranty Policy.